• Contact your benefits manager within your organization or;
  • Write to Customer Service:
    • quality@chn.com
    • CSG/CHN PPO
      300 American Metro Blvd. Suite 170
      Hamilton, NJ 08619

 

  • Be specific about your complaint / grievance / appeal;
  • Give provider name, address, telephone number if available or any other identifying information
  • Give a detailed description of your concern/issue.

 

  • The Customer Service Department will acknowledge receipt of your verbal or written inquiry.
  • You will be informed of the outcome in writing or via telephone.